Figuring out what makes employees tick has always been a challenge for office leaders. No two employees will equally respond to the same incentives, encouragement or direction. In a recent survey conducted by consulting firm Rainmaker Thinking of 37,419 managers across hundreds of industries, “managing different personalities” was the third most often mentioned challenge, after time management and giving negative feedback (see sidebar below). Dr. Alden Cass, a clinical ... Freemium Content

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