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Unethical behavior and/or sales practices

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Aug 17, 2008 5:42 am
Bodysurf:

My point was that the agent was getting paid 10%, and the client was getting a “bonus” of 12%.  Both of those came from the insurance company.  So how could it be a profitable transaction to the insurer, if they (the insurance company) is already down 22% on the day the contract is signed?

  The insurance company makes a good deal of money from the spreads in the bonds they buy.   Who cares how they make their money though, when the product is fulfillling its purpose when used correctly?   Bodysurf, it seems like you are very close-minded about EIA's.  I'm not saying they're great, but your reasoning doesn't factor how people feel about their investments.  It's too important to overlook.  Some people don't want to get market returns and take market risk and your managed money platform can't save them all.
Aug 17, 2008 8:34 am

You’re right.  I am very closed-minded when it comes to EIA’s, whose main purpose is to generate enormous reserves for insurance companies, and huge commissions to those who sell them. 
You’re also right about the fact that managed money isn’t for everyone.  I only deal with people who are serious about making money, and who know that the best way to do so is to divorce your feelings about temporary market swings.  Over time, the risk of a diversified portfolio of stocks goes to zero; for everything that’s “fixed”–let alone those instruments that lock up principal for 10 years or more–it’s slow-motion suicide.  How anyone can lock in their money at 3% in a world of $3.50 gasoline and skyrocketing medical and nursing home costs and feel good about it is beyond me, so I don’t bother.   Plenty of hungry CD and annuity salesmen out there to pick off those people, and I suppose they have to make a living too.
A doctor isn’t concerned about a patient’s feelings about his prognosis–if they don’t take their medicine, they’re going to die.  Invested in CD’s or most EIA’s, the client is losing money, every single day, against inflation and taxes.  That’s the reality, and I would be doing a disservice to the client to sell them a product that is bad for them, just because they feel good about it today.

Aug 17, 2008 2:12 pm

[quote=Bodysurf]You’re right.  I am very closed-minded when it comes to EIA’s, whose main purpose is to generate enormous reserves for insurance companies, and huge commissions to those who sell them. 
You’re also right about the fact that managed money isn’t for everyone.  I only deal with people who are serious about making money, and who know that the best way to do so is to divorce your feelings about temporary market swings.  Over time, the risk of a diversified portfolio of stocks goes to zero; for everything that’s “fixed”–let alone those instruments that lock up principal for 10 years or more–it’s slow-motion suicide.  How anyone can lock in their money at 3% in a world of $3.50 gasoline and skyrocketing medical and nursing home costs and feel good about it is beyond me, so I don’t bother.   Plenty of hungry CD and annuity salesmen out there to pick off those people, and I suppose they have to make a living too.
A doctor isn’t concerned about a patient’s feelings about his prognosis–if they don’t take their medicine, they’re going to die.  Invested in CD’s or most EIA’s, the client is losing money, every single day, against inflation and taxes.  That’s the reality, and I would be doing a disservice to the client to sell them a product that is bad for them, just because they feel good about it today.

[/quote]

Your ignorance is not one of your best kept secrets.

Aug 17, 2008 3:14 pm

Uh huh.  For the record, I use VA’s a lot.  But EIA’s are one of the scourges of this industry, as are the people who sell them.

Don’t pay any attention to me, though.  Don’t you have an “elderly issues” seminar to put on?  Or is today your day at the gun range?

Aug 17, 2008 3:51 pm

[quote=Bodysurf]Uh huh.  For the record, I use VA’s a lot.  But EIA’s are one of the scourges of this industry, as are the people who sell them.

Don’t pay any attention to me, though.  Don’t you have an “elderly issues” seminar to put on?  Or is today your day at the gun range?

[/quote]

It’s tempting, but I’m not going to the range today. I’ve only got two guns and I carry both of them. Since I just cleaned them yesterday and won’t have time to clean them again, I’m gonna do something else today.

What are you doing today? Figuring out a new explanation for why people should continue to pay you to lose money for them? Does that “we’re on the same side of the table” line still work?

Aug 17, 2008 4:12 pm

I’m playing in a tennis tournament today.

YTD I’m down in only two accounts.  I do all equities with covered call writes, with fairly high minimums.  Not for everyone, I know.

I do like VA’s.  When doing the optimum asset allocations, I determine what the client’s exposure to fixed income should be, and invest those proceeds into Variable Annuities.  They work like bonds–which I’m not a fan of either–with far better returns and guarantees.  I did about $5mm worth last year, primarily with ING and Met.  I reserve almost all my harsh criticism for EIA’s, and guys who see every sale as a 10% commission opportunity.

Aug 17, 2008 4:21 pm

[quote=Bodysurf]Over time, the risk of a diversified portfolio of stocks goes to zero

  I don't think you can say any equity portfolio ever bears zero risk, even if it's diversified.  There is always some risk.   Plenty of hungry CD and annuity salesmen out there to pick off those people, and I suppose they have to make a living too.   There are no CD salesmen here.  There are people here who try to get CD investors out of CD's and sometimes the only thing to get them out of a CD is a fixed annuity or EIA.
[/quote]
Aug 17, 2008 4:25 pm
Bodysurf:


I do like VA’s.  When doing the optimum asset allocations, I determine what the client’s exposure to fixed income should be, and invest those proceeds into Variable Annuities.  They work like bonds–which I’m not a fan of either–with far better returns and guarantees. 

  I'm interested to know how you explain this to the client.  Because I know of people that look at VA's like bonds, and they misrepresent the product extensively.   How do you explain it?
Aug 17, 2008 4:37 pm

[quote=Bodysurf] I do like VA’s.  When doing the optimum asset allocations, I determine what the client’s exposure to fixed income should be, and invest those proceeds into Variable Annuities.  They work like bonds–which I’m not a fan of either–with far better returns and guarantees. [/quote]
Optimum?  How exactly do you determine one’s “optimum” asset allocation?

Aug 17, 2008 4:47 pm

Well, it’s the very core of my belief system that only equities can deliver the long-term performance, price appreciation, diversification, and dividend growth that today’s investor needs to ensure that inflation doesn’t demolish his retirement portfolio.  So I begin with a long-term horizon and outlook.  For such people, EIA’s, CD’s, munis–are a guaranteed money loser after inflation and taxes.  (And yes, I’m aware that annuities defer taxes.)
I demonstrate to the client, however, that it’s always wise to keep a percentage of their post-retirement income guaranteed.  One way to do this is show how their Social Security, their pensions, and some money invested in VA’s will guarantee–to the best extent possible, anyhow–a given level of income.  Every dime above that needs to be invested in instruments that historically outperform.  The real “risk” you need to concern yourself with, is outliving your money.

Most prospects disagree.  Most like the temporary security and comfort that fixed-income investments provide.  It’s only later, when they run out of money courtesy of a 25-year retirement and soaring costs, that they wish they’d done something–anything–differently.  Not my problem.  It’s always baffled me how anyone hears the term “fixed income” and doesn’t run in the opposite direction.  There are no expenses I know of that are fixed, but we pretend we’re doing people a favor by helping them down a slope from which many will never recover.  Our job is not to tell people what they want to hear, or to modify our investment advice based on their “feelings”–it’s to deliver cold, hard doses of the truth.  And the truth is that there are NO investors who bought into a diversified portfolio of stocks years ago, and would’ve been better off in bonds, or CD’s, or these abominations called EIA’s.

Aug 17, 2008 5:03 pm

[quote=Bodysurf]Well, it’s the very core of my belief system that only equities can deliver the long-term performance, price appreciation, diversification, and dividend growth that today’s investor needs to ensure that inflation doesn’t demolish his retirement portfolio.  So I begin with a long-term horizon and outlook.  For such people, EIA’s, CD’s, munis–are a guaranteed money loser after inflation and taxes.  (And yes, I’m aware that annuities defer taxes.)
I demonstrate to the client, however, that it’s always wise to keep a percentage of their post-retirement income guaranteed.  One way to do this is show how their Social Security, their pensions, and some money invested in VA’s will guarantee–to the best extent possible, anyhow–a given level of income.  Every dime above that needs to be invested in instruments that historically outperform.  The real “risk” you need to concern yourself with, is outliving your money.

Most prospects disagree.  Most like the temporary security and comfort that fixed-income investments provide.  It’s only later, when they run out of money courtesy of a 25-year retirement and soaring costs, that they wish they’d done something–anything–differently.  Not my problem.  It’s always baffled me how anyone hears the term “fixed income” and doesn’t run in the opposite direction.  There are no expenses I know of that are fixed, but we pretend we’re doing people a favor by helping them down a slope from which many will never recover.  Our job is not to tell people what they want to hear, or to modify our investment advice based on their “feelings”–it’s to deliver cold, hard doses of the truth.  And the truth is that there are NO investors who bought into a diversified portfolio of stocks years ago, and would’ve been better off in bonds, or CD’s, or these abominations called EIA’s.

[/quote]


How do you explain to people why they should continue to pay you to lose money for them?

Are the reps at your b/d  even allowed to sell EIA’s? Tell the truth.

Aug 17, 2008 5:40 pm

How do you explain to people why they should continue to pay you to lose money for them?

  Ahh, the old paying to lose money pitch.  I think most brokers would agree that clients act on emotion and generally do the wrong thing at the wrong time.  So lets highlight volatility and encourage emotional behaviour for personal gain.  NICE!!  Of course, you are not paying anything for that VA as the person who sold it to you works pro bono.   Edit: sorry I didn't answer your question.  I run a hypo of the competing annuity in the same equity/fixed income mix for the same time frame as they have had an account with me and compare.  Guess who wins.  If the appicable time frame is not available, as it often is not, I run the longest historical time frame I can and then compare.  Guess who wins.  Then I point out that the returns the annuity salesperson showed them are not historical as I have just done, the are hypothetical, as the disclosure states cleary.  What?  He did not give you a disclosure.  I wonder why?
Aug 17, 2008 6:53 pm

[quote=Primo]

  Edit: sorry I didn't answer your question.  I run a hypo of the competing annuity in the same equity/fixed income mix for the same time frame as they have had an account with me and compare.  Guess who wins.  If the appicable time frame is not available, as it often is not, I run the longest historical time frame I can and then compare.  Guess who wins.  Then I point out that the returns the annuity salesperson showed them are not historical as I have just done, the are hypothetical, as the disclosure states cleary.  What?  He did not give you a disclosure.  I wonder why?[/quote]   I think it's funny how we always come down to this "slight of hand" sales tactic.  For the non-VA guys, you might play the hypothetical vs. historical card, or say their money is locked up, or the fees are excessive.
Then for the non-managed money guys, someone could say, "Well your advisor told you it would be 1.25% per year, but let's look at fund expenses and the unknown trading fees".   Either way, it's all sales, and with any given situation, we can always bring out another "factoid" to put one way down or prop up our own plan.   The fact of the matter is that if you sit down and present your plan to a prospect, and they go to another guy and hear their plan, the first guy will probably lose if it is known what his plan was.    
Aug 17, 2008 7:10 pm

It is not slight of hand, it is comparing actual returns to actual returns.  Nothing tricky about it.  What is slight (shouldn’t there be an “e” in there?) of hand sales is showing a hypothetical “this is the way it could work” illustration as opposed to a historical “this is the way it would have worked” illustration.  Ever ask yourself why that is?  As far as fees are concerned, my fees are disclosed in bold type upfront, and then the client gets a quarterly reminder.  VA fees are buried in a prospectus.  At the end of the day, I charge less all in than a VA.  Quick question, how do you know about “unknown trading fees” if they are unknown?

Aug 17, 2008 8:31 pm

[quote=Primo]It is not slight of hand, it is comparing actual returns to actual returns.  Nothing tricky about it.  What is slight (shouldn’t there be an “e” in there?) of hand sales is showing a hypothetical “this is the way it could work” illustration as opposed to a historical “this is the way it would have worked” illustration.  Ever ask yourself why that is?  As far as fees are concerned, my fees are disclosed in bold type upfront, and then the client gets a quarterly reminder.  VA fees are buried in a prospectus.  At the end of the day, I charge less all in than a VA.  Quick question, how do you know about “unknown trading fees” if they are unknown?[/quote]

One thing you rookies don’t understand is that we know that the more we disclose, the easier it is to close the sale. Unfortunately for you, one of the words that we can use is “guarantee.”

Aug 17, 2008 8:42 pm
Primo:

It is not slight of hand, it is comparing actual returns to actual returns.  Nothing tricky about it.  What is slight (shouldn’t there be an “e” in there?) of hand sales is showing a hypothetical “this is the way it could work” illustration as opposed to a historical “this is the way it would have worked” illustration.  Ever ask yourself why that is?  As far as fees are concerned, my fees are disclosed in bold type upfront, and then the client gets a quarterly reminder.  VA fees are buried in a prospectus.  At the end of the day, I charge less all in than a VA.  Quick question, how do you know about “unknown trading fees” if they are unknown?

  Investors should concern themselves with "historical" past performance to an extent.  But how often do you think funds like the Magellan fund are shown to an investor, but the investor never knows that Peter Lynch doesn't run it anymore?    I would be willing to bet that more often than people realize, the "historical" track record doesn't truly represent the fund they are buying today.      Quick question, how do you know about "unknown trading fees" if they are unknown?   What is unknown is how much they are (hidden).  What is known is that they exist.  This fact can be found buried in the prospectus.
Aug 17, 2008 8:43 pm
VA Salesman:

One thing you rookies don’t understand is that we know that the more we disclose, the easier it is to close the sale. Unfortunately for you, one of the words that we can use is “guarantee.”

  That's exactly right.
Aug 17, 2008 10:15 pm

I have no idea how much or little you disclose Tom.  Being that we live in different parts of the country, we most likely will never see the same prospect.  IF (and that is a big if) you pitch annuities like you post here, you are the poster child for the scorn given to annuities.  I base my opinions of annuities on what I see in my market.  EIA's are pitched as no downside equity products instead of fixed annuities with a different crediting method.  I would be willing to bet EIA sales will drop tremendously when they are regulated as equity products (if it happens).  I'm not a big fan of regulation, but I would welcome this particular piece.

As far as VA's, if a VA is needed to change client behaviour, i.e. client needs equity type returns but has no tolerance for volatility, then absolutely sell them a VA.  Every prospect I speak to is asked if they need a gaurantee.  The problem with the gaurantee is that it is very expensive and (using a very broad general definition) is unlikely to be needed.  I give the client the choice.  I use an investment outside the annuity and the like subaccount in an annuity to show the cost of the vehicle.  The investment I use to illustrate isn't cherry picked, in fact the returns have been very pedestrian.  The majority of the time, clients chose the non-gauranteed investment.  The two emotions that drive people when investing is fear and greed.  I will take the greedy ones any day of the week and send the fearful ones elsewhere.  
Aug 17, 2008 10:36 pm

[quote=Primo]

I have no idea how much or little you disclose Tom.  Being that we live in different parts of the country, we most likely will never see the same prospect.  IF (and that is a big if) you pitch annuities like you post here, you are the poster child for the scorn given to annuities.  I base my opinions of annuities on what I see in my market.  EIA’s are pitched as no downside equity products instead of fixed annuities with a different crediting method.  I would be willing to bet EIA sales will drop tremendously when they are regulated as equity products (if it happens).  I’m not a big fan of regulation, but I would welcome this particular piece.

As far as VA's, if a VA is needed to change client behaviour, i.e. client needs equity type returns but has no tolerance for volatility, then absolutely sell them a VA.  Every prospect I speak to is asked if they need a gaurantee.  The problem with the gaurantee is that it is very expensive and (using a very broad general definition) is unlikely to be needed.  I give the client the choice.  I use an investment outside the annuity and the like subaccount in an annuity to show the cost of the vehicle.  The investment I use to illustrate isn't cherry picked, in fact the returns have been very pedestrian.  The majority of the time, clients chose the non-gauranteed investment.  The two emotions that drive people when investing is fear and greed.  I will take the greedy ones any day of the week and send the fearful ones elsewhere.  [/quote]

Fear is stronger than greed. I'll take that side of the equation any day.


Aug 17, 2008 10:38 pm

Nice to finally come to an understanding.