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Smarsh Announces Zoom SupportSmarsh Announces Zoom Support

Smarsh announced comprehensive capture and archive support for Zoom chat, voice and video recordings.

Davis Janowski, Senior Technology Editor, WealthManagement.com

July 22, 2020

1 Min Read
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Robert Nickelsberg/Getty Images News/Getty Images

Compliance technology vendor Smarsh announced comprehensive support for the capture and archiving of Zoom’s communications services.

Zoom video chatting use exploded at the start of the COVID-19 pandemic, largely because it was free for individuals and was easy to use. These factors made the service of interest to many financial advisors as well. Many, however, resisted using it for lack of an appropriate recording or archiving solution to keep them in compliance with SEC and FINRA rules (as well as security concerns due to “Zoom bombing” early on).

Smarsh now provides capture and archiving support for Zoom meetings, Zoom rooms, Zoom phone, and both in-meeting and out-of-meeting chat. There is comprehensive transcription support for audio content that includes 120 languages and regional dialects, according to the firm.

As content is recorded, processed and stored to a customer advisory firm’s Smarsh Connected Archive, it is also indexed. This makes it ready for a compliance officer or auditor’s review for supervision or discovery efforts. In addition, customers can search transcripts and recording metadata and play back Zoom audio (as well as all their other voice- and text-based content) stored within their archive.

Smarsh announced its acquisition of cybersecurity tech vendor Entreda in May.

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About the Author

Davis Janowski

Senior Technology Editor, WealthManagement.com

Davis Janowski is a New York-based technology journalist whose work spans consumer, business and the FinTech sectors.

Prior to his six years with WM, Janowski worked for Forrester Research as an analyst covering Digital Wealth Management. In edition, he has worked for two FinTech startups, Wealthfront and New York-based FeeX, Inc. (now Pontera). His work covering the advisor tech space began in 2007 when he joined InvestmentNews as the advisor industry’s first dedicated technology reporter. His start in tech journalism began as an editor with PC Magazine in 1999 where he later served as an analyst and reviewer.

His work has appeared in The New York TimesWealthManagement.comFinancial PlanningRIABizInvestmentNewsPC Magazine, numerous blogs and several books, including Technology Tools for Today's High Margin Practice. He has also been a speaker and moderator at numerous industry conferences.

Outside his day-to-day he is a senior guide for Manhattan Kayak Company in New York City.

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