Jim Crowley, chief relationship officer at Pershing, will serve as the firm’s new chief operating officer, the company announced Wednesday. The move follows the departure of Lori Hardwick, who resigned as COO of the firm in early February to pursue other endeavors.
Hardwick’s responsibilities were assumed by the firm’s executive committee in the interim.
In his new role, Crowley will be responsible for the firm’s operational controls, and administrative and reporting procedures. Most recently, he was in charge of Pershing’s relationship-management strategy across its businesses, as well as strategic relationships across BNY Mellon; he served in that role for over 20 years. He will continue to be involved in the strategic direction of the firm.
“We believe the client experience is driving business decisions today, and will into the next generation,” CEO Lisa Dolly said in a statement. “Jim has been working closely with our clients to understand their needs, and his leadership will help us to continue to deliver solutions that empower our clients and improve the overall experience.”
Crowley has been at Pershing for 35 years.
