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Jun 19, 2009 8:53 pm

Call him back and ask him how much he’s going to inherit from his mom. Then throw the bonds in his account and tell him that he authorized the purchase on the date of purchase. 

Jun 19, 2009 9:18 pm

.

Jun 19, 2009 9:35 pm

[quote=wind3574]I was going to send a card or something…[/quote]

Mail him a card with a kind message HANDWRITTEN on it.  People remember that stuff.

Jun 19, 2009 9:36 pm

[quote=BerkshireBull]

[quote=wind3574]I was going to send a card or something…[/quote]

Mail him a card with a kind message HANDWRITTEN on it.  People remember that stuff.
[/quote]

I’d just stay away from telling him you are going to do 23k this month.

Jun 19, 2009 11:51 pm

.

Jun 20, 2009 12:44 am
wind3574:

[quote=voltmoie]
[quote=BerkshireBull]
[quote=wind3574]I was going to send a card or something…[/quote]Mail him a card with a kind message HANDWRITTEN on it.  People remember that stuff.[/quote]I’d just stay away from telling him you are going to do 23k this month.[/quote]

Actually I was going to write that in the card along with a copy of my paycheck stub and a thank you note for my car payment.

  If he is local, skip the card and go to the funeral.  If you don't have a chance to speak to him personally, send a card after about the beautiful service.
Jun 20, 2009 12:48 am

.

Jun 20, 2009 1:03 am

[quote=wind3574] [quote=Sam Houston] [quote=wind3574] [quote=voltmoie] [quote=BerkshireBull] [quote=wind3574]I was going to send a card or something…[/quote]Mail him a card with a kind message HANDWRITTEN on it.  People remember that stuff.[/quote]I’d just stay away from telling him you are going to do 23k this month.[/quote] Actually I was going to write that in the card along with a copy of my paycheck stub and a thank you note for my car payment.[/quote]

 
If he is local, skip the card and go to the funeral.  If you don't have a chance to speak to him personally, send a card after about the beautiful service.[/quote]

I'll just have to send a card. I don't know anything about the situation or who the hell his mom even is. I'll just send a nice card.[/quote]   So what if you don't know the mom.  You know the son.  He is grieving.  Go to the funeral and show your respects for an important (hopefully) person in your clients life.  People who do not care enough about him or his mom send cards.
Jun 20, 2009 1:24 pm

My comments directed soley at DIY. But if you’d like I can make an anti- ETF for a fee argument as well.

  Or, i can make the pro case if i need to.   The heart transplant comment is an emotional appeal and not an investment counterpoint.   Trying to win over DIY is usually a losing proposition. For that reason i rarely do it. I find myself at times in situations with prospects weighing the two sides. In those conversations I pull out as much rope as I need to pull them over the fence to my side.   That said, i strongly believe that DIY are Madison Avenue victims who don't realize they drank the Koolaid.   Gotta go I've got a wedding to go to today. I hate going to weddings on Saturdays. Screws up a perfectly good day of motorcycling. Today we have heavy thunderstorms predicted. And from the looks of the weather radar we're gonna get pounded. Like i said a perfect day to get the bike washed. I'm gonna miss it at some stupid country club! Damn!
Jun 20, 2009 1:47 pm

[quote=BondGuy]My comments directed soley at DIY. But if you’d like I can make an anti- ETF for a fee argument as well.

  Or, i can make the pro case if i need to.   The heart transplant comment is an emotional appeal and not an investment counterpoint.   Trying to win over DIY is usually a losing proposition. For that reason i rarely do it. I find myself at times in situations with prospects weighing the two sides. In those conversations I pull out as much rope as I need to pull them over the fence to my side.   That said, i strongly believe that DIY are Madison Avenue victims who don't realize they drank the Koolaid.   Gotta go I've got a wedding to go to today. I hate going to weddings on Saturdays. Screws up a perfectly good day of motorcycling. Today we have heavy thunderstorms predicted. And from the looks of the weather radar we're gonna get pounded. Like i said a perfect day to get the bike washed. I'm gonna miss it at some stupid country club! Damn![/quote]

Instead of pulling them to your side, try keeping them on their side. Qualified prospects won't let you disqualify them.
Jun 20, 2009 3:22 pm

Don’t go to the funeral, that will look salesy and out of place.  If people ask your client how he knows you do you want him telling them “he’s a guy from Edward Jones who sold me a bond.”  You don’t want to look like an ambulance chaser.  If your client had died, go to the funeral, but for his mother, a nice card will be appropriate.

Jun 20, 2009 3:34 pm
BerkshireBull:

Don’t go to the funeral, that will look salesy and out of place.  If people ask your client how he knows you do you want him telling them “he’s a guy from Edward Jones who sold me a bond.”  You don’t want to look like an ambulance chaser.  If your client had died, go to the funeral, but for his mother, a nice card will be appropriate.

  I disagree.  It shows a level of respect to the client and their family.  Just don't go to the funeral and start passing out business cards.
Jun 20, 2009 3:39 pm

Going to the funeral is inappropriate and not paying your respects is inappropriate.  Go to the wake, say a prayer, pay your respects, and send a card.

Jun 20, 2009 4:48 pm

Here’s the deal:  Wind doesn’t even like this person.  The sole reason he’d be going is to lighten the guy up and get him to remove the shield he’s putting up.  He could give two nuts about the guys mom.  If this guy was a client that he had a good relationship with it would make sense to “show his respects”, but for all we know he’s had 3 conversations with the guy that ended once with him buying some bond and twice with the guy thinking Wind knows nothing about investments.  This guy is going to think Wind is just a really nice guy, and not out grubbing up business?

Jun 20, 2009 5:20 pm

.

Jun 21, 2009 2:59 am

Wind, if you want this guy to become a serious client (if he has money and you won’t mind talking to him once a month), then go to the service (not the funeral, but the wake) and pay your respects. That says: 1. I care about you as a person, and 2. I want to deepen our relationship and 3. I am a professional. I will be here when you need me.
Then call him up a few days later and say, 'Mr. Prospect, I advise everybody to take your time making investment decisions at an emotional time like this. (That might keep him from working with his mom’s advisor.) I’d also like to sit down and explain to you the ins and outs of helping you get your mom’s estate settled.

As far as the Vanguard issue, do not argue with him. Just say something like, 'You’re right, Mr. Prospect, just as I believe that Baptists and Hindus and atheists will all find their way to heaven, I also believe that you can achieve your financial goals doing it yourself with Vanguard or investing with me and the money managers I recommend.
What I believe in, is getting your diversified into the proper mix of asset classes, getting you the best money manager who can manage risk as well as getting your return, making sure you have enough insurance, making sure you have an estate attorney, making sure your children can go the best college for them … and making sure I am here to serve you.
I bet this guy becomes a client for you. The fact that he’s having these arguments with you means that he respect you and means he is not quite sure of his own argument himself.
Good luck.


Jun 21, 2009 11:01 am

I disagree.  This guy doesn’t want you at his wife’s funeral.  You aren’t friends, you aren’t family.  You are not close.

  If some guy I knew from a business perspective wanted to come to the funeral of someone I loved, I would think they are trying to use my grief as an advantage.    I doubt that he respects you because he's having arguments with you.  He just wants to argue.    Tell him you'd love to have these conversations with him - after business hours.  But you are running a business (can't believe I just said that) and you have little time to waste on not conducting business.
Jun 21, 2009 1:09 pm

I’m guessing she is in the ground by now.

Jun 21, 2009 1:38 pm

[quote=Moraen]I disagree.  This guy doesn’t want you at his wife’s funeral.  You aren’t friends, you aren’t family.  You are not close.

  If some guy I knew from a business perspective wanted to come to the funeral of someone I loved, I would think they are trying to use my grief as an advantage.    I doubt that he respects you because he's having arguments with you.  He just wants to argue.    Tell him you'd love to have these conversations with him - after business hours.  But you are running a business (can't believe I just said that) and you have little time to waste on not conducting business.[/quote]

Perfect.
Jun 21, 2009 3:46 pm

[quote=Moraen]I disagree.  This guy doesn’t want you at his wife’s funeral.  You aren’t friends, you aren’t family.  You are not close.

  [/quote]

So paying your respects at the wake of a client's loved one is inappropriate?
Maybe he should prospect at the children's cancer ward instead.