My EDJ Rant
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As annoying as it is, I have seen no evidence, emperical or annecdotal, that more or fewer Jones FA's equates to more or less success. I would agree that the cities with FA's on every corner may be tougher to start in (i.e. St. Louis), but something tells me that a town of 8000 with 2 FA's should not be an impediment to success.
My issue has more to do with the prospecting methods we utilize more than the additional body, which Still illustrated well.
I have knocked on doors in every viable corner of my town with the exception of three / four streets. A new guy will go back over every inch of the community I touched trying to reach his numbers which was tough for me and I was the only game in town. His prospecting of the same people I’m prospecting hurts our image as a company and to some degree my credibility. Those prospects will begin to wonder if I’m still there, is this person replacing me? There will also be fatigue on the prospects part.
It’s my opinion my town CAN handle two FAs, at some point. It’s just not logical to pop them back to back. Especially after you see that someone is growing a viable business. Let it grow to a certain level, nurture it, and then grow. Growth for growths sake is silly. That’s there the logic fails… It’s done though, I’ve moved on mentally.
If Volt were 3-5 years in and doing pretty comfortably for example spending 1/2 his time with existing clients/service and 1/2 his time prospecting using mainly networking, referrals, targeted cold-calls or cold-walking businesses, etc then it might make sense to bring in a newbie to pound the pavement and pick up the stuff the established advisor (volt) isn’t aware of or won’t get because he’s working smarter now rather than harder.
Having two people spending 100% of their time prospecting a town of 8000 using the same method is just stupid.
I think Jones puts two new FAs in one town so that when one quits, the other is ready to take over their book. I’m sure this makes sense in St.Louis…but for a new FA trying to build a book, it makes it harder to succeed. I think Volt is getting screwed…
Think of it this way…I would expect 300 clients/households is a good number for a Jones office. If Volt has to split his town, he and the other FA get 1,500 houses to knock. With these numbers, they need to convert 20% of those contacts into clients.
Didn’t Jones say 3% of contacts will become clients…he’s getting screwed!!!
I don’t think Jones is that devilish. I honestly think they just have thier big market penetration map, and anywhere that doesn’t have X number of FA’s per X $$'s and households is an available location. It’s a bit more complicated than that ( they factor in demographics, density, etc.), but generally, a location either can or cannot accomodate another FA per their metrics. The country and company is much too big for them to go one by one saying “Oh look, Still@Jones is only out 6 months, and this guy is brand new, let’s put him there so if Still fails, the other guy will take over his accounts”.
When I was new, they gave me a whole list of possible "cross-streets" that I could lcoate and said "go pick one". I picked the only one that already had an FA in the town. Why? Because I live there, and the veteran FA said it would be a better location than my other options. I think Jones is a little less incideous than most people think. Maybe we disagree with their methods sometimes, but I don't think they mean harm with their methods.Volt - the guy might not even end up in your town. Didn't you say there were a few towns around you that didn't have anyone there? If it were me, I'd have lunch with the new FA, tell him that you've already doorknocked the entire town, recently, and that his best shot for new prospects would be to go to one of those other towns during KYC. Then, tell him to call the RL and tell him that you've done so much prospecting in that town that he keeps running into your prospects. Tell the new guy that he needs to ask the RL if he can put his office in one of those other towns.
Unless your RL is a complete jerk, he'll understand the concerns you both have and might actually agree with you. Otherwise, go get it while you can. The next guy might outwork you.You're way too short sighted. Let's say there are only 3000 households. That's just city limits. In most areas you can easily double that with the population that lives outside city limits. Not to mention the other towns in the area that might not have a Jones office. Those are fair game too. Now let's talk about businesses. In a town like that, people have to work somewhere. Let's say there are 1000 businesses. Same thing for the other towns. This would be the reason Jones doesn't define sales territories. As to the idea that Jones would hire two people and one quits, again, you're dead wrong. Jones wouldn't give those assets to Volt. They'd hire yet another new guy and give them to him.I think Jones puts two new FAs in one town so that when one quits, the other is ready to take over their book. I’m sure this makes sense in St.Louis…but for a new FA trying to build a book, it makes it harder to succeed. I think Volt is getting screwed…
Think of it this way…I would expect 300 clients/households is a good number for a Jones office. If Volt has to split his town, he and the other FA get 1,500 houses to knock. With these numbers, they need to convert 20% of those contacts into clients.
Didn’t Jones say 3% of contacts will become clients…he’s getting screwed!!!
Volt-
I am suprised Spiff hasn't said the obvious...You are an employee, it doesn't matter what you say. They will do what's in the best interest of the firm...not you. The new rep is in there for multiple reasons, if you are doing as well as you say, they know you will prospect for only so long, and then start to scale back. It is sort of a right of passage. Keep your headstraight do the work, forget about what you can't control, and kick ass and prepare for the after life. That usually is at least 30M in AUM and 3-5 years. For the remainder of your career at any firm where you are an employee there will be annoyances that you will never be in control of. That is part of the trade offs that your firm refers to. Great place to learn, IMO not a place to end your career unless you are comfortable working under their rules.When I was at Jones, this topic used to drive me up a wall. I wanted the firm to stop trying to add folks until I was a solid Seg 4 office and then I would help add persons that would be successful. The philosophy is to continue to throw people at an area until one sticks, once one sticks keep throwing people at it until two stick. And so on and so on. I don’t believe there is any malice there it is just the way they do business. In a town of 8000 if you have 2 jones reps, there are probably 10-12 other reps that are licensed to do investment business in that town. I would not worry about the Jones people I would be a lot more concerned with the other reps. In my town I had a seg 3 office while another office turned over 4 times all in a year and a half…I finally asked them to just fold that office and roll the assets to me as I got tired of explaining why there was no one there again…they wouldn’t do it. After you get a certain number of reps in a area who wash out at some point the next person will be successful no matter who they are because of the work done in the past.
I think a portion of your time should definitely be spent on people you won’t get today. The HNW clients require a longer gestation period of interaction, as still and E24 have said.
So starting on them today so that they all can say "they knew you when" just puts them closer to bagging big/old money later. Naturally, if don't get at least a little low-hanging fruit you might starve waiting for the corn to get knee high. Just my 02.volt - no offense, but have you ever heard the term “backfill”? Or possibly, more appropriately, “Potential Backfill”?
To be honest, I needed a kick in the ass ... this provided it. My business will profit from it. Don't think Jones is evil, just stupid about this.
From what I understand the "new guy" is still in the interview process or has been extended an offer. When they get on board I'll take them to lunch. Still sucks though. Heck I might start a thread about my prospecting in his area to keep me motivated and mention to the new guy what a swell site this is!Along those lines, someone on here, can’t remember who, segments their clients into three segments:
1. Good for some commissions today, but not long-term clients 2. May be fee-based clients, but not clients I like or enjoy long-term 3. Fee-based clients that I like to work with I don't think I got it exactly right, but this is a very good way of building a business. Starting from scratch (or close to scratch), we unfortunately have to take a most of what comes our way. But one of the important things is to segments your clients and always know who are your "keepers" and who you would give away or not take with you if you left your current firm. That group should be what you consider your "true" book. I currently have about 40-50 "keepers" out of a few hundred. They are the one's that make up my real book. They also make up the bulk of my assets - the old 80/20 rule.Of course but I don't think we operate in that fashion. Too much growth to do that across the country and our recruitment is simply not that targeted.volt - no offense, but have you ever heard the term “backfill”? Or possibly, more appropriately, “Potential Backfill”?
Total growth numbers for a region are dictated (with some input from the region) from St Louis. Where to actually place the number provided from above is mostly a regional decision. That’s the way it works in our region anyway.
I can only comment from my experince. I dictated where I’d go based upon the assets to advisor formula Jones had in place. My RL could careless where that was as long as he got another body. Have no reason to suspect they are pushing someone into my backwoods market to backfill but you never know and it does not change the situation on the ground.
[quote=B24]Along those lines, someone on here, can’t remember who, segments their clients into three segments:
1. Good for some commissions today, but not long-term clients 2. May be fee-based clients, but not clients I like or enjoy long-term 3. Fee-based clients that I like to work with I don't think I got it exactly right, but this is a very good way of building a business. Starting from scratch (or close to scratch), we unfortunately have to take a most of what comes our way. But one of the important things is to segments your clients and always know who are your "keepers" and who you would give away or not take with you if you left your current firm. That group should be what you consider your "true" book. I currently have about 40-50 "keepers" out of a few hundred. They are the one's that make up my real book. They also make up the bulk of my assets - the old 80/20 rule.[/quote] Absolutely a perfect way to do things. Whether you are at a Bank, Jones, Wire, Insurance you have to have a batch of people that are "keepers" that you get along with and who value your services. When push comes to shove and your firm tries screwing you you are able to pick them up and leave. Even guys who have been at firms for 10+ years have this in mind because you never know when a payout is cut or something shady happens.I like these ideas, I decided to only work with #3 (although at Jones they aren’t really fee based). But clients with money, that I like to work with and like to work with me. I don’t see even bothering with the others. The way I see it is, if you build your business the way you want it (only dealing with good clients), you’ll only have those clients when your book is large. You can also decide later on, the number of clients you choose to have in your office. Ex: 100-200 Cleints with $200,000 or more or whatever number you choose. #1 & #2 (to me) shouldn’t even be a consideration unless you are going for a commission today (Which just causes conflicts of interest, when you are just trying to get a commission from em. #3 clients are going to be clients you get close to and always wanna do whats best for). I don’t see a reason to work with anyone, that doesn’t value what I have to say or causes alot of stress at my office. In my opinion, and this is just ME, if you focus on #3 ONLY, you’ll be alot better off in the long run. It’s worked for me.
I think its easier to think this when you get off to s blazing hot start. For the severe majority out there, what newbie is possibly going to look at a prospect that wants to roll over a $50,000 account that is perfect for A shares, get a possible $2,000 gross out of that, and go "Ehhh, I'll pass", when they've got bills to pay and kids to feed?I like these ideas, I decided to only work with #3 (although at Jones they aren’t really fee based). But clients with money, that I like to work with and like to work with me. I don’t see even bothering with the others. The way I see it is, if you build your business the way you want it (only dealing with good clients), you’ll only have those clients when your book is large. You can also decide later on, the number of clients you choose to have in your office. Ex: 100-200 Cleints with $200,000 or more or whatever number you choose. #1 & #2 (to me) shouldn’t even be a consideration unless you are going for a commission today (Which just causes conflicts of interest, when you are just trying to get a commission from em. #3 clients are going to be clients you get close to and always wanna do whats best for). I don’t see a reason to work with anyone, that doesn’t value what I have to say or causes alot of stress at my office. In my opinion, and this is just ME, if you focus on #3 ONLY, you’ll be alot better off in the long run. It’s worked for me.
Let me re-phrase that. If someone has below $100,000 and wants to do business, go for it. Just don't expect me to continually prospect someone with less money than that. I may do a repeat contact by phone, but after that I am finished. People with less money than that take forever to transfer over and usually become a problem child because they have $25,000 and think they are your biggest client. My clients with over $200,000 don't require that much work. they understand how things work.