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addition to the rule that eliminated the regulator's policy of forcing arbitration of statutory discrimination claims. The NASD still allows individual firms to require arbitration of these claims.When a discrimination claim is arbitrated","articleBodyJsonSummary","normal",4,"paidGating",{"_778":32,"_779":780},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_184":185,"_163":784,"_186":785,"_169":787,"_171":787,"_174":788,"_769":789,"_176":177,"_178":790,"_180":177,"_172":791,"_773":177,"_196":774,"_181":182,"_183":133,"_194":362,"_776":792,"_781":782},{"_165":177,"_167":177},[786],{"_54":738,"_190":737,"_192":177,"_766":177},"Merrill Lynch Looks to Build E-Commerce","/wealth-management-industry-trends/merrill-lynch-looks-to-build-e-commerce",{},"Sep 1, 1999","Merrill Lynch is looking to compete with E*Trade--not necessarily for online investors, but for online shoppers.Randall Langdon, Merrill's director of digital business development in Princeton, N.J., says that the firm has \"a very substantial e-commerce enhancement coming down the road\" sometime this fall.Currently, Merrill's clients can shop online on its Web site with about 50 merchants, but that's",{"_778":32,"_779":793},[],{"_184":185,"_163":795,"_186":796,"_169":798,"_171":798,"_174":799,"_769":800,"_176":177,"_178":801,"_180":177,"_172":802,"_773":177,"_196":774,"_181":182,"_183":133,"_194":195,"_776":803,"_781":782},{"_165":177,"_167":177},[797],{"_54":738,"_190":737,"_192":177,"_766":177},"Merrill Gets Tough in Pennsylvania","/wealth-management-industry-trends/merrill-gets-tough-in-pennsylvania",{},"Aug 1, 1999","For the past year, Merrill Lynch has sued several defecting Pennsylvania reps and has convinced one arbitration panel to bar one of the brokers from contacting clients for a full year.Former Merrill rep Jennifer Maruca was enjoined by an NASD arbitration panel in February and prohibited from contacting clients through Dec. 7, 1999. She was only allowed to contact family members and five customers",{"_778":32,"_779":804},[],{"_184":185,"_163":806,"_186":807,"_169":809,"_171":809,"_174":810,"_769":811,"_176":177,"_178":812,"_180":177,"_172":813,"_773":177,"_196":774,"_181":182,"_183":133,"_194":814,"_776":815,"_781":782},{"_165":177,"_167":177},[808],{"_54":738,"_190":737,"_192":177,"_766":177},"Know Thy Enemy","/wealth-management-industry-trends/know-thy-enemy",{},"Jun 1, 1999","\"To remain competitive, full-service brokerages like Merrill Lynch will have to change their prices and compensation models. ... Affluent customers are not waiting, however: 19% of North American households with more than $750,000 in investable assets told us that they intend to trade online this year.\"--Forrester Research, Cambridge, Mass., March 1999If you think that online trading firms are no-frills",11,{"_778":32,"_779":816},[],{"_184":185,"_163":818,"_186":819,"_169":821,"_171":821,"_174":822,"_769":823,"_176":177,"_178":824,"_180":177,"_172":825,"_773":177,"_196":774,"_181":182,"_183":133,"_194":826,"_776":827,"_781":782},{"_165":177,"_167":177},[820],{"_54":738,"_190":737,"_192":177,"_766":177},"Forced Arbitration Under Attack","/wealth-management-industry-trends/forced-arbitration-under-attack",{},"Aug 1, 1998","The industrys system of requiring arbitration of harassment and discrimination claims is under attack, and things will be coming to a boil soon as Congress, the courts and firms further address the issue.In June, the SEC approved the NASDRs proposed rule change exempting discrimination and sexual harassment complaints from arbitration, with an effective date of Jan. 1, 1999. From that date forward,",9,{"_778":32,"_779":828},[],{"_184":185,"_163":830,"_186":831,"_169":833,"_171":833,"_174":834,"_769":835,"_176":177,"_178":836,"_180":177,"_172":837,"_773":177,"_196":774,"_181":182,"_183":133,"_194":195,"_776":838,"_781":782},{"_165":177,"_167":177},[832],{"_54":738,"_190":737,"_192":177,"_766":177},"The Check's in the ... Cyberspace","/wealth-management-industry-trends/the-check-s-in-the-cyberspace",{},"Jun 1, 1998","The major wirehouses have progressed to the point where their clients can perform a number of functions over the Web, but there's still one hitch: Clients can't actually transfer money into and out of their accounts, to and from a third party, like a bank. That still has to be accomplished off-line.But the day is coming soon when clients will not only be able to place trades over the Web but also",{"_778":32,"_779":839},[],{"_184":185,"_163":841,"_186":842,"_169":844,"_171":844,"_174":845,"_769":846,"_176":177,"_178":836,"_180":177,"_172":847,"_773":177,"_196":774,"_181":182,"_183":133,"_194":814,"_776":848,"_781":782},{"_165":177,"_167":177},[843],{"_54":738,"_190":737,"_192":177,"_766":177},"Is It Internet Yet?","/wealth-management-industry-trends/is-it-internet-yet-",{},"By the end of 1998, Merrill Lynch and Prudential Securities will be ready to launch Web-based trading for some of their retail clients, and PaineWebber will be at the pilot stage, if not beyond that.When it comes to the firms making greater use of the power of the Web, on-line trading clearly is the leading development of the year.But most of the major f irms are also on the brink of expanding their",{"_778":32,"_779":849},[],{"_184":185,"_163":851,"_186":852,"_169":854,"_171":854,"_174":855,"_769":856,"_176":177,"_178":857,"_180":177,"_172":858,"_773":177,"_196":774,"_181":182,"_183":133,"_194":859,"_776":860,"_781":782},{"_165":177,"_167":177},[853],{"_54":738,"_190":737,"_192":177,"_766":177},"Continuing Improvement","/wealth-management-industry-trends/continuing-improvement",{},"Feb 1, 1998","Although some brokers complain about the industry's continuing education requirements, others are starting to see a benefit: Rave reviews about improvements in ongoing training are coming from brokers at Prudential, Dean Witter and PaineWebber.This somewhat anecdotal trend emerged from surveying done by this magazine for its 1997 Brokerage Report Card survey (conducted in October '97 and published",7,{"_778":32,"_779":861},[],{"_184":185,"_163":863,"_186":864,"_169":866,"_171":866,"_174":867,"_769":868,"_176":177,"_178":857,"_180":177,"_172":869,"_773":177,"_196":774,"_181":182,"_183":133,"_194":870,"_776":871,"_781":782},{"_165":177,"_167":177},[865],{"_54":738,"_190":737,"_192":177,"_766":177},"Climbing Too High? by Roz Retkwa","/wealth-management-industry-trends/climbing-too-high-by-roz-retkwa",{},"When Dean Witter and Morgan Stanley announced their merger early last year, executives at the companies crowed about the synergies to come from Morgan's underwriting prowess and Dean Witter's distribution capability. The firm also quickly became the largest U.S. securities firm in terms of market capitalization, surpassing Merrill Lynch.So far, the deal is working nicely, Dean Witter brokers report,",8,{"_778":32,"_779":872},[],{"_184":185,"_163":874,"_186":875,"_169":877,"_171":877,"_174":878,"_769":879,"_176":177,"_178":880,"_180":177,"_172":881,"_773":177,"_196":774,"_181":182,"_183":133,"_194":826,"_776":882,"_781":782},{"_165":177,"_167":177},[876],{"_54":738,"_190":737,"_192":177,"_766":177},"The NASD's All-New Taste","/wealth-management-industry-trends/the-nasd-s-all-new-taste",{},"Dec 1, 1997","On Aug. 7, the SEC gave NASD Regulation the green light to put its new \"Code of Procedure\" into effect as part of the NASD's broad settlement with the SEC last year.The new code, which governs enforcement actions and disciplinary proceedings, is a complex document, but what the NASDR has done (at the insistence of the SEC) is to create a new structure that clearly separates the people who initiate",{"_778":32,"_779":883},[],{"_184":185,"_163":885,"_186":886,"_169":888,"_171":888,"_174":889,"_769":890,"_176":177,"_178":891,"_180":177,"_172":892,"_773":177,"_196":774,"_181":182,"_183":133,"_194":826,"_776":893,"_781":782},{"_165":177,"_167":177},[887],{"_54":738,"_190":737,"_192":177,"_766":177},"The Coming Fight Over Discrimination Claims","/wealth-management-industry-trends/the-coming-fight-over-discrimination-claims",{},"Oct 1, 1997","No one was the least bit surprised when the NASD made its Aug. 7 announcement that it intended to make discrimination and sexual harassment claims exempt from its mandatory arbitration requirement. 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