Christina Mucciolo

When the branch manager, operations manager, administrator and one of the sales assistants left a Bloomington, Minn., Smith Barney branch at the same time, Donna Klicka stepped up to the plate.

Diane Strickland says she got her first job in the financial services industry because she knew how to handle rejection over the phone.

Kathy Albach doesn't take messages or transfer calls as much as she used to when she first started out as a sales assistant.

Okay, maybe that is unkind. How about compliance helpers or specialists?

The $20 billion loan AIG was allowed to borrow against itself yesterday didn’t have much of an impact after S&P, Moody's and Fitch cuts its credit ratings last night.

Howard S. Lorch showed up at his first day of training uninvited. At his now defunct St. Louis firm Dempsey Kegler, Lorch was told he was more suited for social work than for the broker life. Not taking no for an...

Have we hit Platypus Bottom? UBS analyst Art Cashin thinks so. He coined the phrase this summer during an interview with CNBC. A platypus bottom is an unfamiliar bottom, he explains. What? Well, platypuses are...

On Mary Deatherage's first day in Smith Barney's training program in 1986, a sales manager spoke to her group: