Back to Basics: Client RelationshipsBack to Basics: Client Relationships

A new school year is starting, and kids are going back to the basics—trading summer camps for classrooms, skateboards for school supplies and video games for textbooks. Like these returning schoolchildren, investment advisors are also going back to basics this year to help them navigate the current market environment. In this month’s article, we will examine one of the most important basic skills getting renewed attention: client relationships.

Advisors’ return to relationship basics is one of the largest shifts we’ve seen in 10 years of collecting data through AdvisorBenchmarking. The 2008 market crisis has advisors focusing on fundamental issues such as regaining assets and effective client relationship management. Advisors ranked “re...