Office managers once were superstar advisors plucked from the ranks and offered big bucks to guide other reps to similar heights of success. Advisors looked up to them. They were motivators, confidantes, hand-holders and advocates. If their brokers succeeded, mangers would reap some of the financial rewards. But regulatory scandals, a market collapse and a seemingly endless slew of mergers and consolidation changed all of that. Today’s office manager is, first and foremost, a ...

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