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on Oct 30, 2013

This is very good. I dont think I agree with the tissue box though.

on Nov 4, 2013

You are correct that not everyone will be see the tissue box as a negative. Yet in 25 years of working with grieving people, I’ve met so many who see it as the “shut-up box” that I wouldn’t want to risk it. You can still have tissues available on the desk and allow clients to use them if they choose, but I caution against proactively handing the tissues to a crying client.

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