I have a prospect I have talked to a few times. I feel like I am spinning my wheels with them. They have Putnam funds they bought over ten years ago. Her advisor hasn't talked to her about them in over a year. They lost a ton last year. I talked to her about Putnam's decline in performance and told her I believe it would be prudent for us to meet and review the funds and put together a recovery plan. She talks to her husband, and he says they are just too old to make any changes. He doesn't want to risk any more of their money. The brakes are on at this point, and I can't seem to budge them. Any advice on what I can say to get them at least let me look at things?