I am new to the business however have a lot of years of successful investing even through the rough times in 08. My good friend has owned his own firm for over 20 years and has been very successful through direct mail seminars. He has asked me to come a board because of my people skills and trading techniques. I can strike up a conversation with pretty much anyone that I run into in person however on the phone is a different story. I am looking for techniques on what I can or cannot say while talking to someone over the phone. What I mean by this is incorporatiing my trading techniques to prospects over the phone. Obviously a lot of people have been getting hammered in the market and I feel as well as my good friend that I could really help them out however with all the ponzi schemes out there no one trusts anyone which I do not blame them the least. No one believes that they can make money in this market, it is what it is. What exactly can I say to people to intrigue there interest? Can I mention the percentage that we are up for the year even with the market being down 8% year to date? Can you mention what our current clients are holding and selling? We are a small firm that does a majority of fee based busniess and of course the occasional annuity here and there. Any suggestions on what I can say in regards to performance and recommendations to our clients would greatly be appreciated.