Today I called up a lead of mine and this client just picked up a $1.5 million whole life policy with another company. He told me he wanted to do business with my company but when he called the 800 number he was tossed around to different people and was unsatisfied with the experience. He's been looking for the past couple of months and since he decided to go with another company, he's already completed his medical and the case is in underwriting right now. Since the policy isn't placed, I figure it's worth a shot to win his business.He's not pissed off at me, he's just a little irritated with the MetLife experience so far. I just got his name a couple of days ago and today is the first time I talked to him. I want to talk to him again today and he's willing to speak with me, but I don't know how I should win his business back. It's not a big deal if he does indeed decide to go with the other company, but if there's any way I can get this client I would appreciate any tips. Thanks.